At Blockbuster's annual meeting, they revealed a new 'kiosk' that allows customers to download movies.  They are hoping to create new products to keep customers.  Hmmm...  So you want me to get in my car...drive down to a Blockbuser...bring a device that I can download a movie into?  Why not just sit at home on my butt and stream them from Netflix?  Or better yet, have Netflix deliver them to my house?

I personally just started a Netflix account and LOVE IT!  It's easy and the movie you want is about 98% in stock.  They even have Blu-ray.  And they disc's are not scratched all to heck.

Good luck Blockbuster.  Maybe they should merge with Circuit City.

It's no secret that the iPod is still red hot.  They really know how to keep evolving the music player scene.  Microsoft's Zune on the other hand...might be having some trouble.

GameStop has reported it will stop selling the Zune very very soon.  If you own one...you might want to buy all the accessories you can now.  I have a feeling it might not be around much longer. 

We know everyone is looking to save a few bucks.  We also love to bring you some great offers that help you do just that.  EBags.com offers great deals on any kind of 'bag' you can think of.  From handbags for the ladies, to backpacks for everyone.  Are you planning a trip and need a few new pieces of luggage?  EBags is perfect.  We contacted them and they agreed to let us here at StoreReturnPolicy.com offer our readers FREE SHIPPING on any order!  Click on the button below to browse and take advantage of this great offer.  Happy shopping!

If you currently are stuck in one of those horrible ARM (Adjustable Rate Mortgage) or maybe that 'once' attractive 'Interest Only' mortgage, maybe it's finally time to lock into a fixed rate.  There are lots of options out there and many loan agencies are there to help.  Lets face it, banks don't want to foreclose any more than you want to lose your house.  In today's market, they might have to sell a home in foreclosure for a lot less than it owed.

ARM loans usually have that jump in interest rate after 5 years and interest only mortgages don't really get any equity paid into your home.  If you are feeling the pressure from your home and are finding it harder and harder to make ends meet, it is time to look at all the options.  We found a great company out there that can help.  LowerMyBills.com has a great reputation and we actually know some people that got some much needed help from them. 

Click on the button below and check out how they can help you!  We at StoreReturnPolicy.com want to help our readers continue to improve their financial situation so they can continue to shop! 

Last year, it's reported that Nordstrom's president took a 36% cut in compensation due to the weaker retail market.  While it's great to see that some of the 'higher' executives are taking some hits...it's really kind of bad when you look at how much that comes out to be.  His compensation went down to $2.3 million from $3.6 million in 2006.  Awww.  Now he might have a hard time buying those groceries.

Ok...I know.  These executives run some large companies...but lots of them would be nowhere if it wasn't for the middle-manager or sales clerk.  I think there is a lot more they can do to save some money.

What does everyone else think?

    

There are rumors flying all around the retail front that Blockbuster is looking to purchase Circuit City.  Both retailers have been struggling to stay relevant in the retail market.  Blockbuster is losing to Netflix and Circuit City is losing to Best Buy.  Do they really think that merging the two together will solve all of their problems?

Netflix is a really cool company.  If you rent movies, it's a great service.  The movie you want is always in and they usually mail you the new movies within days.  The Blockbuster stores are stale and need a face lift.  Not to mention...don't you hate when they don't have your movie in?

Circuit City has been getting worse in price and customer satisfaction.  The sales people don't know much about the products they sell and the stores look like they are stuck in 1998.  Electronic stores not only have to have good prices...but they need to have a hip store.  The sales people also need to be better trained.

Only time will tell what will happen in this possible merger.  We will let you know if we hear anything.

I know everyone has heard about the switch in February 2009 that is a landmark in Television.  The traditional 'analog' signals are supposed to stop and only 'digital' signals will be transmitted.  Here are some helpful notes if you are still a bit confused.

-If you subscribe to Cable or one of the 'dish' services, you should be fine with the equipment you have.  But, if you receive your cable directly from the wall to your TV, you might need a cable box.  Most cable companies are upgrading everyone to 'digital cable' and a box is necessary.  You will probably need to check with your cable company if you don't have a box. 

-If you are currently using 'rabbit ears' or a large rooftop antenna, you need to be sure that your TV has a 'digital tuner'.  If your TV is over 3 years old...and it isn't HD, you probably do not have a digital tuner.  Beginning in February 2009 without a digital tuner, you will not be able to pick up a signal over the airwaves.  You must either upgrade and buy a new TV, or buy a 'converter' box.  The 'converter' box is hooked up to your existing TV and allows you to receive the digital signal.  There are lots of coupons out there as well.  Visit http://www.ntia.doc.gov/dtvcoupon/ for coupon information.  Click the red TV for your coupon.

-You will need to purchase a digital antenna to receive the new digital signals.  Rabbit ears or rooftop antennas will not work..or will not work as well.

*Some good points about the digital signal:
-The signal is more 'crisp'.
-There are quite a bit of channels out there.
-You might actually pick up channels you never did using analog equipment.
-There is no 'snow' or static when you don't have a strong signal.
-Digital antennas come with power boosters that allow for better reception of signals that are further away.

**Some bad points about the digital signal:
-If you don't have a strong signal, there is no snow...but the picture and sound may 'drop out'.
-The antenna power booster can cost more than rabbit ears.
-The antenna power booster must be hooked up to an AC outlet...taking up a bit more power.

I do think once the dust settles, this will be a good thing for the Television industry as well as the viewers.

We all know the economy is a bit shaky right now. Well there is some buzz going around that Linens-N-Things might be looking to re-organize in some way or file for Chapter 11 bankruptcy protection. The bankruptcy filing may come as early as this Tuesday. Under Chapter 11, a company usually hires a consulting firm to help them get back on their feet again and stores remain open as it's usually 'business' as usual for while. Sometimes the 'under preforming' stores get the ax during the process.

While many companies have gone down this path, it's not guaranteed they will emerge and stay open. It basically depends on the financing put in place during the reorganization and also how much faith the courts and lenders have. The stores should remain open, however, I'd like to urge anyone that is currently holding a gift card to use it this weekend. It's better to be safe than sorry. A company can go from Chapter 11 to Chapter 13 (liquidation) in a snap. That means the gift cards would be only worth the plastic they are made of. Also, if they do file Chapter 11, DON'T buy any gift cards either.

Well, we all know that gas is almost $3.50 (as a US average), unemployment is on the rise, the housing market is flat...well I could go on and on.  Things will get better...they always do...but, for now you need to be smart with your money.  I've come up with a few tips that can help you save some money.  Some might take a bit of time and effort, but the pennies can add up quite fast.

1.  Buy a Sunday Paper each week.  I know you are wondering...why are they telling me to buy something to save money?  Well, for 2 reasons:  Coupons and Inserts.
    -  Coupons can save you.. on average.. about $.25 on each purchase.  If you add that to an item already on sale...that's a big savings!  Now, I'm not talking about clipping coupons for items you don't use.  Be smart and only clip coupons for the items you always use or would like to try.  Some grocery stores also offer 'double' coupons.  This means they double the face value of the coupon (usually up to $.50). 
   -  Inserts tell you what's on sale where.  This will allow you to do some comparing since many stores offer sales for the same items at the same time.  This might take some effort and time...but if you can save $5...why not?

2.  Buy a notepad.  This can be your notepad that can help you when you are looking through the store newspaper inserts.  You might want to list the items our and their prices at each store.  Make a plan that will not take you 'out of your way'.  This will save on gas.  Also, you might want to bring the circular with the lowest price.  Many stores offer a 'price match' service.  You just show them the ad and they will give you the item at the same price.

3.  Buy a coupon organizer.  These are inexpensive and are basically a way to categorize and organize your coupons.  You'll want to spend some time at least once a week (usually on Sunday when the new ones come in the paper) to throw out expired coupons.  They don't last as long as they used to.

4.  Watch your mail.  Many stores mail fliers that include their sale items.  These usually don't come in the newspaper.

5.  Stock up 2-4-1 or buy-one-get-ones.  Many grocery stores offer 2-4-1 or buy-one-get-one sales.  On pantry items...this is a GREAT DEAL.  Stock up on the items and check if you have a coupon.

6.  Watch prices at 'warehouse clubs'.  Sometimes they don't offer the best deals.  Since many of the items come in such a high quantity...a household of 2 might end up wasting money.  Also, sometimes the prices are actually higher than some of the regular retail store's sale prices.  You might want to carry a notebook and note the prices for paper products and other 'staple' goods.  The Warehouse stores usually don't offer too many sales and the prices are fairly consistent.

Some additional notes:
1.  ALL Target stores take coupons.  Even the smaller non-Super Targets.
2.  BJ's Wholesale (warehouse store), offers their own coupons and does take manufacture coupons as well.  They also offer 'instant' rebates on some items that are taken off at the register.

 

We all know that the economy is slow if not in a Recession.  Many experts say that in 'tough' times, discount chains and stores do well.  Makes sense to me.  I know that my shopping habits have changed quite a bit.  Surprisingly, the Family Dollar store...one of North Carolina's largest retailers...is reporting a 30% drop in net income.  Now that's not to say they are in trouble...but it's a bit strange that they are not posting an increase.  It should be interesting to see if the other 'dollar' stores are going to post the same decreases.

With Chapter 11 bankruptcy comes many changes.  A few weeks ago, it was announced that anyone with a Sharper Image gift card is out of luck.  They were not going to honor them.  Well, as of this past week...a new announcement is saying they WILL honor them.  Many times when a company is in Chapter 11...it's hands are tied and all decisions are up to the Credit Committee. 

My suggestion to those of you that have the gift cards is to use them AS SOON AS POSSIBLE.  You never know...the store might stop taking them once again...or might close it's doors.  It's your money, it's time to use it.

Spring is around the corner and that brings us into the wedding season.  We found this site that offers some great deals on wedding rings and anniversary rings as well.  They have a large selection of Titanium Rings for almost every occasion.  Titanium is gaining in popularity and is one of the hardest metals known.  Why not say "I Love You Forever" with one of these great rings?

Winter is harsh on the skin...in cold or warm climates.  Why not take care of it now so that you look great when spring and summer arrive?  SkinStore is offering 'free shipping' and they also include FREE samples with every order.  You know how we love free stuff!  Click on the picture below to take advantage of the FREE offers.  Oh...they do have products for men as well....we can't forget them!

The company claims that 3 years of losses and a steady decline of sales has gotten the retailer into a tight spot. They plan on closing 90 of their 184 stores once the inventories are depleted. They plan on remaining open as they work through a re-structuring plan.

They seem to be blaming their 'core' product...the air purifier. The sales have been weak and they also claim some recent 'negative publicity' over some litigation hurt sales. I'm not sure if I agree. The stores are not really updated and they don't seem to get new products in very often. The same items they've had for 5 years are still for sale. If you want to be the leader in the tech gift sector...you have got to keep it fresh.

I have a feeling that this is only the start of their problems. If they cannot work though a restructuring plan, the next step would be a liquidation of all assets and closing the company.

The Aventura Mall (north of Miami) just celebrated Nordstrom's Grand Opening this weekend.  The 165,000 sq ft store markes Aventura's 6th South Florida location.  The anchor is also showing off a new wing of the mall...which will house stores that are making their US debut.  There is no listing at this time and we'll bring that to you as soon as we can obtain it.  Happy shopping!

One city recently overreacted when it forced an Abercrombie &  Fitch store to remove posters containing scantily clad men and women.  They cited the manager a misdemeanor obscenity charge.  This happen in Virginia Beach, VA...where you can see more skin on a hot summer day at a public beach! 

Authorities eventually realized they were a bit dramatic and dropped the charge.  This is the first incident for Abercrombie & Fitch since the great 'catalog' boycott years ago.  The catalogs used to show quite a bit of skin and parents logged so many complaints, the company stopped printing catalogs.  Too bad.  They were very effective.

We love finding great deals and we love to bring them to you even more!  What person doesn't like Disney?  Not only can you find some great DVD's for a child...there are some great Disney movies for everyone.  From Pirates to Pixar they have got you covered.  Check out the deal below from the Disney Movie Club.  Clicking on the picture will open a new window and will allow you to get the '3 Movies for $1.99 each' deal.  I've always loved the Pixar movies and have all of them myself.  Enjoy!

Kohl's recently announced their very aggressive growth strategy.  They are planning to add around 500 stores in the next 5 years.  They are also saying they will be increasing their inventory offerings to entice more shoppers.  There is even talk to slightly 'upgrade' some merchandise to include the popular designer Vera Wang.

If you haven't been to a Kohl's..it's kind of like a step of from JC Penney.  With the way the economy is now...they would be smart to expand.  The stores that usually do well in uncertain economic times are the discount stores.

You know there are many of us that love the plastic bags you get at some Department Stores and Grocery stores.  Not only are they easy to carry...but some of us even re-use them as garbage bags.  Well, that might change in the near future.  Many stores are now starting to 'charge' a small fee for any plastic bag used (IKEA and Whole Foods for example) in the hopes to encourage people to purchase reusable bags.  Ok...the landfills are getting all filled up with plastic...but that means I'm going to have to 'buy' the Glad trash bags now.  Guess what...they will be going into that same landfill. 

California has taken steps to make them illegal and more states could follow.  I personally think more money should be spent on Healthcare than curbing the plastic habit.  But that's just me.

In May...the cost to mail a First Class letter is going to increase by 1 cent. While it doesn't sound like much, it can add up. It seems like the cost of a stamp goes up every year now. While I try to pay all of my items with 'auto-pay' and on line transactions...I still have to pay a few bills via the old fashioned check. There is also the occasional card to family and friends as well.

You can actually fight back against the increases. The US Postal Services has offered what they call "Forever Stamps" for about a year now. The concept is simple. Once you purchase them...you can use them to mail a first class mail at any time...no matter what the cost of stamps have raised to. Even if you paid the 'old' rate...the forever stamp will always be equal to the 'current' first class cost.

My suggestion? Go out between now and May and stock up the stamps. Buy as many as you can reasonably afford. The stamps will be good for years and you'll be set even if they go up another 5 cents.

Cooking.com is one of the hottest sites for the 'at home chef'.  We love to find great deals and coupons for all of our readers.  Click on the button below and you will receive $15 off when you order $100 or more from cooking.com.  The button will open up a new window and be sure that you use the coupon code C88966 at checkout.

Enjoy shopping!

Wickes Furniture (based in Wheeling, IL) filed for Chapter 11 Bankruptcy protection on February 4, 2008.  The company is siting the housing crisis as the cause of sluggish sales and growth.  The company is owned by Sun Capital Partners of Boca Raton Florida, which specializes in buyouts and other transactions.

It's not known what plan will be submitted as part of the Chapter 11 filing.  Those usually are not disclosed until later in the process. 

The retail sector is hitting all sorts of snags and it's quite alarming to see so many companies filing Chapter 11 or actually closing their doors.

Well with massive expansion comes some growing pains.  As you may already know, Macy's has been buying up many 'regionally' well known Department Stores over the years.  Burdines (Florida) & Marshall Field's (MidWest) are 2 examples.  While the south seems to embraced the change...the mid-west seems to be staying away from the new stores.  Part of the reason...I feel...is because there are many people in Florida that used to live in New York and Macy's is familiar.  The mid-west doesn't really know the brand and usually resist too much change.

As a result, Macy's has decided to close it's Marshall Field's regional office and consolidate it with it's New York offices.  That will mean that 2,550 workers will be out of a job.  7 regional offices will be consolidated to 4 and there still will be a small office in the mid-west (Chicago area with about 60 people).

It was only a matter of time.  Most companies that do massive buyouts tend to consolidate offices.  I'm sure the people getting laid off won't be spending much time shopping at Macy's in the future.

If you recently purchased or received a digital picture frame from Best Buy recently (in-store or on-line)...you will be VERY interested in this.

Best Buy is pulling some models of its Insignia digital picture frames from the shelves.  This is due to the chain discovering that a small number of them were infected with a virus during the manufacturing process.  Bust Buy pulled the frames in the early part of January...but are getting a lot of flack for not letting customers know until January 19.

There is an ongoing investigation and they are also working to notify all the customers that purchased these frames.  They are saying there isn't a product recall yet.  (Hmm...so they are not going to replace them?)

Here is the frame that is causing all the trouble:
Manufacture:  Insigna
Type:  10.4-inch frames
Virus:  Virus only infects Windows operating system (go figure).
Notes:  Not every Insignia 10.4-inch frame was infected.  Cameras, USB flash drives and memory cards cannot be infected by the virus.

If you are looking for more information...please visit the Insignia Web site.

Contacts can be expensive.  Why not save some money and order them online?  The prices are GREAT and we are offering a coupon for $10 off $100!  Whatever your prescription...they have your lens.  Why throw away $10?  With the way gas is going up...we need to save every penny we can.  Write down the code on the button...but it should automatically populate when you place your order. 
                                                                

Returning any PC software can be tricky.  The same goes with CD or DVD's.  If the package is opened...they will usually only allow you to 'exchange' the product.  You might have a chance to argue if it's PC software...saying it isn't compatible with your computer for example.  Here is a story about a recent trip to Circuit City.

I was visiting a Circuit City store way across town.  I was in the area, so figured I'd stop in.  I ended up finding a computer program I was looking for...but couldn't find.  I made the purchase and got home.

Upon trying to load the software onto my PC...I found that there was a scratch which prevented it from loading.  Luckily...I file my receipts and had the original packaging. 

I went to the Circuit City store right by my house to make the exchange.  When getting up to the counter, the clerk was helpful and told me to look for a replacement.  Well I tore up the whole area and it looked like they didn't have any in stock.  The clerk offered to order it from their warehouse and have it shipped to my home at no cost (standard shipping).  I agreed and went home with my NEW receipt that showed the exchange via the warehouse.

I received the replacement 7 days later...but, upon my inspection...the seal on the box was broken.  It looked like someone peeled it off and tried to re-stick it.  Now most software has a 'key code' that will unlock it that is only good for one time.  How was I to know that someone didn't steal it and this was a worthless CD?  So I e-mailed customer service on line...since this was now an 'on-line' oder.  They responded that I could exchange it at any store.

Are you still with me?? 

Now...I decided to try a different store and would only try the exchange if they had one in stock.  Bingo.  They had one.  I made the exchange without any issues and the software works perfectly.

Overall I would have to say everyone was helpful at Circuit City.  Sure...it took a while to get the issue resolved...but it paid off.

Ok.  You have a return to make.  Now what?  Here are some tips that might make the actual return process run more smoothly.

Prior to leaving the house:
-Do not attempt to call the store to plea your case.  Trust me when I say it's a lot harder to say 'NO' to someone's face and this holds true to store employees as well.  Many times you won't get anywhere and you'll just end up getting angry.  Most customer service lines are handled by 'call centers'.  They are not even located at the store.
-Be sure you have all the original packaging.  You should probably keep original boxes, tags and manuals for at least 30 days.  Most stores require the original boxes.  **Note...if there was a rebate, and you needed to cut the UPC symbol...you might get a refund...but it will be the original price LESS the rebate amount.
-Be sure you have the original receipt.  Many stores require the original or gift receipt.  Although some stores can look the purchase up by the credit card and date of purchase...it's still a good idea to have the original paper receipt.

Once at the store:
-Find the location to make the return.  You might need to ask someone at the front of the store where the return desk is.  They might also need to 'tag' the item so that it is known you are bringing it into the store.  This saves a lot of time...since you don't want to wait in line to find out you should have gone to a different location in the store.
-Explain the issue to the clerk.  You might want to go over what the issue is in your head prior to getting to the front of the line.  Don't sound reversed...rather, try to skew your issue to fit the outcome you are looking for.  Lets say for a clothing item for example...if you want an exchange...you might want to say the size is wrong. If you want a refund...you'd say that the style is just not what you wanted.
-Remain calm.  Remember the clerk is human.  If you get angry and start yelling and making demands...they will more than likely...freeze up and become difficult.  Also, remember that many times the clerks are not the most seasoned employees in the store. 
-Ask for the Manager if you are not satisfied.  The store clerk is not the last word.  If you are not happy with the options, ask to see the Manager.  Many times they can override the policy and get you the desired return/exchange.
-Take store credit.  If they are offering only store credit and not a cash refund (or credit card refund)...take it.  Many stores will give you a 'gift card'.  You can always give it away as a gift...shop on line (if they have a store) or use it for something else later.

If you still are not satisfied:
-Take notes.  Take notes of employee names, date of the interaction.  This could be used if you should have to escalate your return to a complaint.
-Contact the District Manager.  Going up the chain can help.  Write a letter to the District Manager outlining the issue.  Make it short and to the point.  List employee names and dates from your notes.  Try to watch the tone and make it sound like you are 'disappointed' at the whole experience.  Remember to leave your return name and address. 
We'll cover this area more in depth in a later post.

I hope these tips help.  We'll be posting more soon...so be sure to check back.

StoreReturnPolicy.com has been getting many e-mails lately asking for advice.  We thought it might be useful to give some pointers and suggestions to help everyone stay better organized...just in case you need to make a return.

At the time of purchase:
-Be sure that the item is not 'as-is'.  Sometimes clearance items are marked 'as-is'..meaning, you cannot return it to the store if it doesn't work.  If you are comfortable with that term of sale...go ahead and purchase.  But be warned that it might be difficult if not impossible to return.
-Be sure you are given a receipt.  Do not leave the counter until you are given a gift receipt or the actual receipt.  A gift receipt is common at Target and doesn't have the cost of the item.  It allows the person to make exchanges while still keeping the cost 'hidden'.
-Verify you were charged the correct amount.  I know this seems to be obvious..but you should keep your eye on everything that is being rung up.  With everything being 'bar coded'...there can be price discrepancies. If you don't catch the error until you are almost out of the store...immediately go to customer service to get the price adjusted.

Once you get home:
-Inspect the item and ensure it is in top working quality.  Try not to put this off.  The sooner you identify an issue...the sooner you can return the item.
-Save the receipt.  I cannot stress this one enough.  You should have a file where you keep your receipts.  Maybe even 2.  One can be those purchases you've made within 30, 60 or 90 days.  The other can be older items.  You might even want to scan the receipts of larger ticket items.  Insurance companies often ask for them if you were to file a claim.

The next post will give some pointers on how to prepare for returning an item.

Remember...it's your money.  Be smart. Be an educated consumer.

It was recently announced that CompUSA was sold and WILL BE CLOSING ALL STORES after the Holidays.  They are currently running a 'liquidation' type sale and have signs posted that say:

No Refunds or Exchanges.
All Sales Final.

You might want to double check what your options would be if you buy a LCD TV or PC and get it home and it doesn't work.

The Website DOES NOT mention anything about the closures so you might want to verify the return policy on their website.

www.sportsauthority.com

Sports Authority Return Policy

30-Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from www.sportsauthority.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

After 30 days, please contact the manufacturer directly.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 1.888.801.9164. Please be prepared to supply the Specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. www.sportsauthority.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately at 1.888.801.9164. Please have your order number available when you call.

Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Returning an Item

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

1. Pre-paid Return Shipping (preferred method, available for most orders)
2. Standard Return Shipping

Please note that items purchased from www.sportsauthority.com cannot be returned to Sports Authority retail stores.

1. Pre-Paid Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

No postage is required. The fixed shipping rate of $6.50 will be deducted from your refund. You will not be charged postage until the return is processed.

To receive credit, items must be returned within 30 days of delivery.

You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.

You are able to track your return shipment through My Account.

Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.

2. Standard Return Shipping

If you would prefer to use your own shipping method:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise):
   
         www.sportsauthority.com
         Returns Department
         7601 Trade Port Drive
         Louisville, KY 40258
   

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.

Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment so you can track the delivery of your package.

Return Exceptions Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below. Perishable Items Contact our The Sports Authority Customer Service Center at 1.888.801.9164 to receive detailed instructions on returning perishable products. Customized / Personalized Products and Autographed Collectibles All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1.888.801.9164. Bats Any opened bat must be returned directly to the manufacturer. For directions on returning unopened bats, click here Software and Electronic Media Products The products below are software and electronic media products: CD-ROMs Computer Games Software VHS Tapes If you wish to return a media product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, Gift Wrap, or other non-refundable charges. Click here for more information on how to return the product. Manufacturer's Warranties Many of the items that are sold on www.sportsauthority.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly. Extended Service Plan www.sportsauthority.com offers you the option to receive up to two additional years of protection against product breakdowns resulting from mechanical or electrical failure caused by defects in workmanship and/or materials. Choose the NEW (National Electronics Warranty Corporation) extended service plan on the Product Detail Page for extended coverage. The NEW extended service plan begins when the manufacturer's warranty expires. You can choose from a one-year or two-year additional coverage plan. Benefits of the NEW extended service plan: One or two years of extended coverage beginning after the manufacturer's warranty expires. Replacement or full refund for products under $100. Full coverage of parts and labor for repairs from defects or faulty workmanship. Access to more than 12,000 service centers nationwide. Up to $45 of the cost of installation, removal or reinstallation of the product that suffered a breakdown. Hassle-free service. No hidden fees or deductibles. In-home service on select products in conjunction with the manufacturer's original warranty plan. If a product breaks down for the same reason three times during the term of your coverage, the product will be replaced for free. Important Information about the NEW extended service plan: All service plans are provided by NEW (National Electronics Warranty Company). For additional information or a service request, contact NEW at 1.866.633.2419. Coverage is not available for all products on this site. The NEW extended service plan is not available for products being shipped to the following states: AK, FL, HI, KS, ME, MT, NV, ND and SD. Extended service plans are only available at the time of product purchase and cannot be sold separately. To purchase a NEW extended service plan: If an extended service plan is available for a product you have chosen, select the level of coverage from the drop-down menu on the Product Detail Page. Click "Add to Cart." Confirm your selection in the Shopping Cart (selected coverage will appear with appropriate pricing, along with the product). If you are finished shopping, click "Proceed to Checkout" and complete your purchase. The Terms and Conditions for the extended coverage will be mailed to you separately.